Free Shipping on All Domestic Orders $34.99 and Up!🚚

FAQ

Frequently Asked Questions


Will You Still Ship My Order After The Sale Is Over?
Yes! Our team will be working non-stop to make sure you get your jewelry in a timely manner. Just because we are closing our doors does not mean that our work is complete. Simply put, we will not rest until every last one of our customers have experienced our shimmering jewelry and completely satisfied with their purchase.


Why Did I Receive Part Of My Order?
Some of our products ship from different locations. Most of our jewelry are sent out within 2-4 business weeks, International orders can take up to 3-5 weeks depending on location. Our jewelry is special made and can take longer to be delivered. If you only received part of your order, don't worry, the rest is on the way!


How Can I Replace Damaged Or Incorrect Orders? 
We will replace your order free of charge if it is defective or damaged. Contact support@aspensjewelry.com or fill out the contact form below!


How Long Does It Take For Refund To Reflect In My Account?
We process refunds within in 48 hours of receiving. Your funds typically take 3-5 business days to reflect in your account.


Where is my order?
Most of our products are custom-made which is why it can take anywhere from 3 days to 1-3 weeks for your order to arrive from the date it was placed. We do not keep much inventory on hand, so most orders go into production after they are placed. Our customer service team is dedicated to keep you updated every step of the way.

Shipping & Handling?
Shipping and Handling is $5.95 for orders below $34.99. Anything over $35 ships FREE! Some of our jewelry are shipped from different locations so if you received part of your order, don't worry the rest is still on its way!